At this time, I was given the following Lost & Found number 472988.ĥ:22 PM – Still no contact was made by Mears Connect so I called and waited for 4 minutes and was disconnected,ĥ:42 PM – Called back, waited 13 minutes and was disconnected.ĥ:58 PM – Called once again, was transferred, and waited 32 minutes on hold before I gave up.ĩ:53 PM – Called and begged the lady that answered the phone to help me and not send me to a phone where no one would answer. I gave my information to this person, told them that it was extremely important for us to get the bag back today, they told me that they had a bag matching the description and someone would be calling me to make arrangements to get the bag to us. This time I spoke with someone who said there was no record of me calling. I was promised that I would receive a phone call once they notified the driver.ģ:39 PM – I had not received a phone call, so I called Mears Connect again. During this call, the person took my information, description of bag, etc. We called about 1-2 minutes after we got off the bus, this first call took place at 12:43 PM. When we arrived, we got off the bus and my wife realized she left her red carry-on bag on the shuttle. He corrected course and dropped us off first. The driver said that our drop off would be last, I had to go up to the front while stopped at a red light and tell him that we paid for Express Service. When we arrived at the airport, we were then put on a large bus. Thank you for what you do!! Now, on to Mears Connect.įirst, we reserved and paid for Mears Connect Express Service in May 2022. I used your blog and videos to make my wife and daughter’s first Disney World trip as magical as possible. Driver was on his cell phone while driving, holding the phone!!! they need to make it easier to change your time and actually pick you up. Called Mears to complain and they sent a Mears taxi for us. When I got to a person, she told me that the bus would be making a stop at my resort at 7:25am and that we should just get that bus. Could not update on line, spent a long time on hold to talk to mears. Had a hard time trying to change this through mears. They pick you up 3 hours prior to your flight, however we like to go 4 hours before our flight incase lines are long and to have time to relax and eat. We waited about 20 minutes to get on a bus, which was ok. We always picked up our own luggage, like to have it in had for when the room is ready, do not trust someone else getting them. Just recently used Mears on my trip to disney for marathon weekend. Recommended Disneyland Restaurants for First-Timers.Recommended Disney World Restaurants for First-Timers.Disney World Restaurants Menus & Reviews.Disney World Annual Passholder Discounts.
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